111ph Privacy Policy — How Your Data Is Collected & Protected
Your privacy matters to us at 111ph. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you hold as a registered user. Please read this document carefully before using our platform, as it forms part of your agreement with 111ph.
1. Information We Collect
When you register and use the 111ph platform, we collect several categories of personal information necessary to operate our services safely, fairly, and in compliance with Philippine regulations. The types of data we gather include account information, device and browser data, payment details, cookies, and platform usage data. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not collect more data than required.
Account Information: When you create an account, we collect your full legal name, date of birth, email address, mobile number, and a username and password of your choosing. During identity verification, we may also request a government-issued ID, proof of address, and a selfie photograph to confirm your identity in accordance with anti-money laundering (AML) requirements applicable in the Philippines.
Device & Browser Data: Our platform automatically records technical information about the device and browser you use to access 111ph, including your IP address, device type, operating system version, browser type, and unique device identifiers. This data helps us detect suspicious activity, prevent fraud, and optimize the platform experience across mobile and desktop environments.
Payment Information: All financial transactions on 111ph are processed in Philippine Peso (PHP ₱). We collect transaction records including deposit amounts, withdrawal requests, payment method types, and transaction timestamps. We do not store full bank account numbers or complete card details on our servers; sensitive payment credentials are handled directly by our certified third-party payment processors.
Usage Data: We track how you interact with our casino games, live dealer tables, fish games, sportsbook, and mobile app, including game history, betting patterns, session durations, and pages visited. This information is used to improve our services, personalise your experience, and identify any unusual activity that may indicate a security concern.
2. How We Use Your Data
111ph uses the personal information we collect for clearly defined purposes that are directly related to providing you with a safe, legal, and enjoyable gaming experience in the Philippines. We do not use your data for purposes beyond what is described in this Privacy Policy, and we will notify you if our intended use changes materially. The key purposes for which we process your data are outlined below.
- Account management: To create, verify, maintain, and secure your player account throughout your time on the platform.
- Service delivery: To process deposits and withdrawals in PHP ₱, confirm bets, deliver game results, and provide access to all platform features including the mobile app.
- Identity verification & compliance: To fulfil our obligations under Philippine AML regulations, Know Your Customer (KYC) requirements, and responsible gaming policies, including age verification to prevent underage gambling.
- Fraud prevention & platform security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeovers, and other activities that may harm users or the platform.
- Customer support: To respond to your inquiries, resolve disputes, and improve our support services based on your interactions with our team.
- Platform improvement: To analyse aggregate usage patterns, fix bugs, develop new features, and enhance the overall gaming experience for all Filipino players.
- Legal obligations: To comply with applicable Philippine laws, court orders, or lawful requests from regulatory authorities.
We process your personal data on the legal bases of contractual necessity, legal obligation, and legitimate interest, depending on the specific purpose. Where required by law, we will seek your explicit consent before processing certain categories of data.
4. Data Storage & Security
111ph stores personal data on secure servers with access restricted to authorised personnel only. We apply industry-standard security measures including SSL/TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, and regular security audits to identify and address potential vulnerabilities. Our infrastructure is designed to maintain the confidentiality, integrity, and availability of your personal information at all times.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulatory obligations. Account records may be retained for up to five (5) years following account closure to comply with AML and audit requirements. Once the retention period has expired and there is no legal basis for further retention, your data will be securely deleted or anonymised.
While 111ph implements robust security protocols, no online system can guarantee absolute security. In the event of a data breach that is likely to affect your rights and interests, we will notify you and the relevant Philippine regulatory authorities as required by applicable data protection laws. We strongly encourage you to use a strong, unique password for your 111ph account and to report any suspected unauthorised access to our support team immediately.
5. Sharing Data with Third Parties
111ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share data with external parties where it is strictly necessary to deliver our services, comply with legal obligations, or protect the security of the platform and its users. Any third party with whom we share data is required to handle it in accordance with applicable privacy laws and our own data protection standards.
The categories of third parties with whom we may share your data include:
- Payment processors: Licensed payment service providers who process PHP ₱ deposits and withdrawals on our behalf, including local e-wallet and bank transfer operators serving the Philippine market.
- Identity verification providers: KYC and AML compliance specialists who assist in verifying the identity and age of registered users as required by Philippine gaming regulations.
- Game software providers: Licensed third-party developers whose games are hosted on the 111ph platform; these providers may receive aggregated, anonymised gameplay data for certification and auditing purposes.
- Regulatory and law enforcement authorities: We may disclose personal information to the appropriate Philippine government agencies, courts, or law enforcement bodies when required by law or in response to a valid legal request.
- IT and security service providers: Companies that provide hosting, infrastructure, fraud detection, and cybersecurity services essential to the operation of the 111ph platform.
All third-party service providers engaged by 111ph are subject to contractual data processing agreements that mandate compliance with applicable data protection standards. We conduct due diligence on our partners and review those agreements regularly to ensure your data remains protected.
6. Your Rights as a User
As a registered user of 111ph, you have a number of important rights regarding your personal data under applicable Philippine data protection legislation. 111ph respects these rights and has put in place processes to help you exercise them efficiently. To submit a data rights request, please contact our support team using the details provided in Section 9 of this policy.
- Right to access: You may request a copy of the personal data that 111ph holds about you, including account information, transaction history, and identity documents submitted for verification.
- Right to correction: If any of the personal data we hold is inaccurate or out of date, you have the right to request that it be corrected or updated. Some corrections may require supporting documentation for verification.
- Right to deletion: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply.
- Right to restrict processing: You may ask us to temporarily halt the processing of your data while a dispute about its accuracy or our right to process it is resolved.
- Right to data portability: Where technically feasible, you may request a structured, machine-readable copy of your personal data so that it can be transferred to another service provider.
- Right to object: You may object to our processing of your data where we rely on legitimate interest as the legal basis, and we will cease processing unless we have compelling grounds to continue.
We aim to respond to all valid data rights requests within thirty (30) days. In complex cases, this period may be extended by a further two months, and we will inform you of any such extension. Please note that certain rights may be limited where data processing is required for legal compliance or the prevention of fraud.
7. Protection of Minors
111ph maintains a strict policy of zero tolerance for underage gambling and takes robust measures to prevent minors from accessing our platform. Our services are intended exclusively for individuals who are at least eighteen (18) years of age, as required by applicable Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of eighteen.
During the registration process, all users are required to confirm their age and submit to identity verification that includes the submission of a valid government-issued ID. If 111ph discovers that a minor has registered an account or provided false information about their age, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter may be referred to the relevant Philippine regulatory authorities. Any data collected from a minor will be deleted as promptly as possible upon discovery.
Parents and guardians who believe a minor in their care may have accessed the 111ph platform are encouraged to contact our support team immediately so the situation can be addressed without delay. We also recommend the use of parental control software to help prevent underage access to online gaming sites.
8. Policy Updates
111ph reserves the right to update, amend, or revise this Privacy Policy at any time in response to changes in applicable Philippine laws, regulatory requirements, our business practices, or the services we offer. When we make material changes to this policy, we will update the effective date displayed at the top of this page and, where appropriate, provide a notice on the platform or via email to inform registered users of the changes.
Your continued use of the 111ph platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain fully informed about how your data is being handled. If you disagree with any changes made to this policy, you should discontinue use of the platform and may contact our support team to request account closure. All prior versions of this Privacy Policy are retained internally and can be made available upon written request to our data protection officer.
9. Contact & Support
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 111ph handles your personal data, please do not hesitate to reach out to our support team. We are committed to responding to all privacy-related inquiries promptly and transparently. Our team is available around the clock to assist registered users across the Philippines.
You can contact us at: [email protected]
Please include your registered email address and a clear description of your request or concern so that we can process your inquiry as efficiently as possible. For formal data rights requests, such as access, correction, or deletion requests, please state clearly in your message which right you wish to exercise and provide any supporting documentation that may be required. 111ph takes all privacy concerns seriously and is dedicated to maintaining the trust of every Filipino player who chooses our platform for their online gaming entertainment.
Your Privacy, Our Priority
Now that you know exactly how 111ph protects your data, you can play with full confidence. Join thousands of Filipino players who trust 111ph for safe, secure, and exciting online casino entertainment every single day.